The STRIDER comes with a two-year warranty against manufacturing defects.
The warranty is limited to riders weighing less than 60 pounds (ST Models) and 120 pounds on the SS-1. Please be aware that the STRIDER serial number needs to be registered here to activate the warranty.
The bottom line: We want you to be satisfied with your STRIDER product, and hope that you will share that satisfaction with other parents.
Resolving warranty issues is easy. Simply contact us here and let us know what issue you are experiencing with your STRIDER products.
Please be sure to include the following information:
- Please tell us what issue you're having with your STRIDER™.
- Also attach a digital photo if possible
- Your complete address
- Your phone number
- Your email address
- The date of manufacture of your bike (printed on the sticker on the bottom of your frame)