Privacy Policy

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Your privacy is guaranteed.  We will never give, lease or sell your personal information.  This includes your name, address, email address, phone number, and any other information that is not otherwise publicly available. 

You can trust doing business with us. 
We take pride in continuing our dedication to enhancing development and growth. X-Stream Balance (Pty) Ltd is committed to protecting your personal information. As a reminder, X-Stream Balance does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of X-Stream Balance, DO NOT RESPOND! Delete, disregard or hang up. These questions are not from us. We want your personal information to remain private. 
 
We will never post your comments, or share your buying experience without your express permission. However, we may contact you directly regarding both comments and experience. 
 
Legal Compliance and Fraud Protection 
We may disclose your personally identifiable information, as well as any other information, if requested by any law enforcement agency or bank in the investigation of fraud, or any other suspected illegal activity, or, in any case, of personal threats to any individual, or, to reduce perceived risks. 
 
Third Party Service Providers 
It may be necessary for us to share some of your personally identifiable customer information with a third party, such as shipping companies, banks, or credit card processors, in order to process your order. We will only release that information which we deem absolutely necessary to fill your order in the most expeditious manner. All third party service providers are expressly forbidden to share any personally identifiable customer information with anyone else for any reason whatsoever. 
 
Sweepstakes or Contests 
Should you enter any sweepstakes or contest that we sponsor, we may give your personally identifiable information to an outside company to manage the contest. Again, they may not sell, lease, rent, or distribute your information to anyone without your express written consent. 
 
Insolvency, Transfer, or Sale of Company Assets 
In the event that X-Stream Balance should become insolvent through bankruptcy, or there is a sale or transfer of the company assets to a new owner, your personally identifiable information will be considered an asset of the company and could be transferred to a new owner. In this event, you can always opt-out by contacting us.
 
Data Collection Devices, such as Cookies: 
In some instances, we may collect non-personal data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies. Where authorized by us, third parties may use cookies. The non-personal information that we collect is used to better measure, understand, and improve the user visitor’s shopping experience, the website performance and effectiveness of our marketing programs. 
 
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies on certain pages of the website to analyze traffic and user behavior, rate various marketing efforts, provide the user a more personalized shopping experience, track page views and return visits, and allow the use of our shopping cart. 
X-Stream Balance does not use cookies to store or collect any personally identifiable information. You are always free to decline our cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features of the website. X-Stream Balance maintains cookies in order to provide a seamless shopping session and save certain preferences when activated. This will enable you to interact with the website in the most convenient manner. These cookies do not contain any personal identifiable customer information named above. We may use some of the personal identifiable customer information should we have the need to contact you about an order, and when you decide to make a purchase for shipping information and credit card verification. 
 
Third Party Links 
We may from time to time have links to third party websites over which we have no control, and are not covered under this policy. In the case that you visit one of these websites, we strongly urge you to review their ‘Privacy and Security’ policies. 
Under Age Children 
Under no circumstances do we knowingly collect any data or information from children under the age of 18. If you think your child has submitted any information to us, please contact us immediately and we will delete from our system. 
Updates to Your Information 
Should you see information that we have on file that is incorrect, or if any of your information should change, please contact us. 
Unsubscribe or Opt-Out 
Should you no longer wish to receive our communications or e-mails you can unsubscribe by contacting us. 
 
All of our employees sign confidentiality agreements and only our employees who need information to perform their job and who have passed background checks are granted access to personally identifiable information or any other confidential data.
We may update these policies from time to time, so we recommend that you review them regularly to stay updated on what we are doing to protect your security. We sincerely appreciate your interest in our products and services. We recognize that you have many choices available to you, so we do not take your patronage lightly. If you have questions about X-Stream Balance (Pty) Ltd privacy and security practices, please contact us.

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